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We operate the website www.waxstore.co.uk (our site). We are WAX STORE UK LTD, Elms House, 2nd Floor Room 8, Elms Industrial Estate, Church Road, Romford, RM3 0JU, Company number 13287629.

Prices

All prices listed include 20% VAT. We reserve the right to correct any pricing errors on the site at any time.

Product availability

All products are subject to stock availability. Stock availability is shown on the website; however, THIS IS NOT A LIVE UPDATE. But we do our best to keep it updated as we can.

Product reviews

You must have registered on our website to write a review. We thank you for sharing your views with other customers and us. However, all reviews will be checked before they are posted to the site so please follow our guidelines.

Must be relevant to the product in question and not be related to your experience in buying or having the item delivered.

Must not contain derogatory comments directed towards other reviewers.

Must not contain content that might be considered unlawful, harassing, libellous, abusive, sexually gratuitous, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

Must not make false statements, defame or impersonate others.

Must not contain spamming, advertising, HTML or computer script.

Must not contain personal information about anyone – including you – such as phone numbers, postal addresses or credit card numbers.

Must not be submitted by suppliers or manufacturers.

VAT Free Sale Terms and Conditions

From time to time Wax Centre Distribution Ltd runs VAT Free promotions. To be first to hear about these events, subscribe to our newsletter or follow us on Facebook. When we do run a VAT Free Offer, prices would have already been reduced in the promotion with a discount which is equal to VAT Free (16.66%). Therefore it is equivalent to not having to pay the VAT. You will still be charged VAT (according to the law!), but the total amount you pay is as if we had not charged it.

For example, if a product costs £10.00 +VAT the total you normally pay is £12.00. When we have a VAT Free Sale, we discount the price down to £8.33 +VAT so the total you pay is £10.00, which is the same as the original price, but without the VAT.

VAT Free discount does not apply to the delivery charge and cannot be used in conjunction with any other offers/promotions.

Payment

1. Payment Methods: We accept payment in full through the following credit/debit cards: Visa (including Electron), MasterCard, or Maestro via Stripe. Additionally, we offer payment options through Klarna and Clearpay*. Please note that each payment method has its specific terms and conditions, which you should review before making a purchase.
2. Payment Process: Payment is required to be made in full before the dispatching of goods. Upon checkout, you will be provided with various payment options, including Stripe, Klarna, and Clearpay. Please select your preferred payment method and follow the instructions provided to complete your payment.
3. Stripe Payments: If you choose to pay via Stripe, you will be redirected to a secure payment gateway where you can enter your payment details. Please ensure that the billing address and cardholder information provided during the checkout process matches the information on file with your credit/debit card issuer. We reserve the right to decline any payment that fails to pass the necessary security checks.
4. Klarna Payments: If you choose to pay via Klarna, you will be subject to Klarna’s terms and conditions. Klarna offers flexible payment options, including Pay Later, Slice It, and more. Please review Klarna’s terms and conditions and privacy policy for detailed information on payment options, eligibility, and applicable fees.
5. Clearpay Payments*: If you choose to pay via Clearpay, you will be subject to Clearpay’s terms and conditions. Clearpay allows you to split your purchase into interest-free installments. Please review Clearpay’s terms and conditions and privacy policy for detailed information on installment options, eligibility, and applicable fees.
6. Currency and Exchange Rates: All transactions will be processed in the currency specified on our website. If you are making a payment from a foreign currency account, please be aware that exchange rate fluctuations may apply. Your card issuer or payment provider may also charge additional fees for currency conversion. We recommend contacting your card issuer or payment provider for more information on applicable fees and exchange rates.
7. Payment Confirmation: Once your payment has been successfully processed, you will receive a confirmation email or notification from the respective payment provider (Stripe, Klarna, or Clearpay), indicating that your payment has been authorized and accepted.
8. Refunds and Cancellations: In the event of a refund or cancellation of an order, any eligible refunds will be issued back to the original payment method used during the purchase. Please refer to our refund policy and the respective terms and conditions of the payment providers (Stripe, Klarna, or Clearpay) for more information on refund eligibility and processing times.
9. Security and Data Protection: Your payment details and personal information are securely handled by the respective payment providers (Stripe, Klarna, or Clearpay). We do not store or have access to your full payment card details. For more information on how each payment provider handles your data, please refer to their respective privacy policies.
10. Disputes and Chargebacks: If you have any concerns or disputes regarding a payment made through Stripe, Klarna, or Clearpay, please contact our customer support team as soon as possible. In the event of a chargeback initiated by you or your payment provider, we reserve the right to dispute the chargeback and provide relevant evidence to support our case.
11. Compliance with Applicable Laws: By making a payment through Stripe, Klarna, or Clearpay, you acknowledge and agree to comply with all applicable.

*Clearpay Disclaimer:

Delivery

We aim to dispatch orders within 24 hours of receiving a complete order. However, this can vary due to stock availability. Times quoted are in good faith, but shall not be binding. We can accept no responsibility for transport delays causing late delivery.

Wax Centre Distributions Limited is not liable for delayed, missing or damaged parcels/contents if a delivery signature has not been obtained where the parcel has been left in a designated safe place at your request.  If you choose to have your order delivered to a location you deem as ‘safe’ then the liability transfers to you.

Next Day Delivery

If orders are received, fully completed and payment is taken before 3 pm GMT between Monday to Thursday, we aim to deliver them the next working day. Dispatch times can vary depending on stock availability and any guarantees made as to delivery times are subject to any delays that can result from transport delays or force majeure, for which we will not be held responsible. We can accept no responsibility for transport delays causing late delivery.

Next day delivery only applies to items that are in stock. Does not apply to items that are sent directly from our supplier, or large or heavy items. Next day delivery is only available to mainland UK. Some areas of the UK cannot receive Next Day Delivery.

Please note, we cannot guarantee Next Day Delivery following a Bank Holiday Weekend.

Free delivery offer

Orders placed online over £90, including VAT, to most parts of mainland UK qualify for free delivery.

Free delivery over £90 does not apply to orders where a promotional discount has been applied.

Refferal Scheme

Subject to the terms set outbelow, you may earn ‘credit’ for use on this Website by referring a new customer(s) to us through our referral scheme by sharing the referral link and/or referral code we provide to you (the “Referral Scheme”). You are only eligible to participate as a ‘referrer’ in this referral Scheme if you have previously placed an order on the Website. A new customer is a natural person who has not previously placed an order with us (a “Referee”).

If the Referee has an account on the Website but has not previously placed an order on the Website then they are entitled to participate in the Referral Scheme through the ‘referral link’ only. If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a ‘referral code’ (regardless of whether they have previously placed an order).

If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. If the Referee is using a referral code, the Referee must enter this code at checkout.

For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. The credit is not redeemable for cash. The credit that stands to your Referral Scheme account is not transferable in any way. You will receive the applicable credit on your account 48 hours after the despatch of the Referee’s order. If the Referee cancels their order for any reason within 24 hours of it being despatched, you will not qualify for any credit. You will receive your credit in the default currency of the Website.

Any credit accrued through the Referral Scheme that has not been used within 12 months from the date of accrual will expire. The Referee must place an order with a value of at least the minimum value as stated on the Website from time to time. Subscription products are excluded from the Referral Scheme. We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these terms.