Delivery

We aim to dispatch all in-stock orders as quickly as possible. During busy periods, promotional campaigns, bank holidays, seasonal events, or unforeseen circumstances, dispatch times may be extended. While we always strive to meet estimated delivery times, these cannot be guaranteed.

To avoid delays, please ensure that your delivery address and contact details are accurate at the time of placing your order.

14.1 UK Deliveries

1. a) Our standard policy is to dispatch orders placed before 2:00pm (Monday to Friday) on the same working day, subject to stock availability and successful payment authorisation.
2. b) Most mainland UK orders are delivered within 1–2 working days after dispatch via our preferred courier partners, including DPD and Royal Mail.
3. c) Delivery is a standard door-to-door service.
4. d) Deliveries to Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, the Isle of Man, and other remote locations may require additional transit time, typically 2–5 working days after dispatch. Certain remote postcode areas may also incur additional delivery charges, which will be communicated prior to dispatch where applicable.
5. e) We offer free standard delivery to mainland UK addresses on orders of £90 or more (including VAT).
6. f) Orders below £90 (including VAT) are subject to a standard delivery charge of £5.45.
7. g) Delivery times are estimates only and are provided in good faith. They are not guaranteed and do not form part of the contract between the customer and the Seller.
8. h) Delivery will be made to the address provided during checkout. If no one is available to receive the parcel, the courier may attempt redelivery, leave the parcel in a safe place, deliver to a neighbour, or return it to their local depot according to their delivery policy.
9. i) If a parcel is returned to us due to an incorrect address, failed delivery attempts, refusal of delivery, or failure to collect from a designated collection point, additional delivery charges may apply before the parcel can be re-dispatched.
10. j) The Seller accepts no responsibility for delivery delays caused by courier service disruptions, weather conditions, customs procedures, industrial action, or any other circumstances beyond our reasonable control.
11. k) Where a customer requests that a parcel be left in a designated safe place, with a neighbour, or without a signature, responsibility for the parcel transfers to the customer once the courier confirms delivery.
12. l) Neither the Seller nor its nominated courier shall be liable for any indirect, consequential, or business losses arising from delayed delivery.
13. m) Orders containing pre-order, back-order, or temporarily out-of-stock items may be held until all items are available for dispatch unless otherwise agreed with the customer.

14.2 Force Majeure

We shall not be liable for any delay or failure to dispatch or deliver goods where such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to adverse weather conditions, industrial action, transport disruptions, supplier delays, fire, flood, natural disasters, government restrictions, power outages, or acts of terrorism.

In such circumstances, we reserve the right to delay, suspend, or cancel affected orders where necessary.

14.3 Offshore & Remote UK Destinations

Additional delivery charges apply to certain offshore and remote UK destinations.

A flat-rate delivery surcharge of £12.99 per order applies to deliveries to:

• Northern Ireland
• Channel Islands
• Isle of Man
• Scottish Highlands & Islands
• Other remote UK postcode areas

Typical transit times for these locations are 2–5 working days after dispatch.

For larger parcels, pallet deliveries, wholesale orders, or shipments exceeding standard courier limits, additional charges may apply. Where applicable, these charges will be quoted and agreed before dispatch.

Deliveries to certain remote postcode areas (including but not limited to IV, KW, HS, ZE, PA, PH, AB and BT postcode regions) may incur the £12.99 surcharge. Where this applies, the charge will be displayed at checkout or communicated before dispatch.

All delivery charges displayed on the website are subject to change without prior notice and will be confirmed at the time of checkout or order processing.